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Complaints

At Chalice Pharmacies we promote the highest standards of care and quality. Whilst we hope that there is never a need to make a complaint, if you are in any way dissatisfied with any aspect of the service you have received from us you should write to the particular branch in the first instance. If you remain dissatisfied with the way your complaint as been handled, you may contact any one of the organisations listed below;

Chalice Pharmacies Limited

Broomfield Pharmacy 
Broomfield Park Medical Centre 
Spon End 
Coventry 
CV1 3HQ
Tel: 024 7655 5399 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Independent Complaints Advocacy Service (ICAS)

The Independent Complaints Advocacy Service supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Their contact details for the South West region can be found on the DH website.

General Pharmaceutical Council

The GPhC is the professional body of all pharmacists in the UK. Anyone wishing to make a complaint on a professional issue may contact the GPhC at the following address;

General Pharmaceutical Council

1 Lambeth High Street 
London
SE1 7JN
Tel: 020 7572 2322
Fax: 020 7572 2506
Website: http://pharmacyregulation.org/

Healthcare Commission

FREEPOST NAT 18958
Complaints Investigation Team
Manchester
M1 9XZ
Tel: 0845 601 3012
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: http://www.cqc.org.uk/